Topic: Does anyone else have an issue adding a card to the My Nintendo store? (UK)

@dmcc0 Yup tried all different browsers, Chrome, Edge, Firefox, Safari after clearing cookies even re-installing them
Used my laptop my Ipad, my Ipod, my work computer.

Got a reply:

I've historically had a lot of issues using my debit card on the UK My Nintendo Store, but surprisingly had no issue using an existing card when placing an order recently.
It was a pre-order for the Pokemon Scarlet and Violet dualpack, including a few small platinum point rewards (which were already delivered).

My previous experience had been that it was impossible to place an order using desktop browsers on Windows machines. It was however possible to place an order if I used the mobile version of Chrome on my old Android phone, a OnePlus 3T I think running Android 9.

You might have more success placing an order on mobile, than on Windows desktop, no idea why.

I've had this issue since my card was replaced last year. I've contacted Nintendo about this who provided me a non answer. My card works fine with every other site. Means I'll be missing out on the Xenoblade Chronicles 3 Special Edition. I tried a different card and the problem persists

Just gone to the My Nintendo Store and FINALLY!!! It recognises my cards, I won't have to borrow my work colleague's card to get My Nintendo Exclusives.
Now just waiting on my N64 controller, looking at the reviews ALOT of people didnt get the correct amount of controllers or none what so ever, and the none what so ever is me I ordered 2, got an email the same day saying "Your order has been shipped", so went to track my order and it only goes up to "Ready for shipping", if you go to the Royal Mail tracker it says "Sender dispatching item".
Therefore Royal Mail never got the package.
I gave it two weeks (as sometimes it does take a bit of time to get to here in Guernsey) and have since emailed them. The first email was them "Looking in to it" gave them 48 hours and then emailed again, the second email was fill out a disclaimer form saying I had not received my items and did I want a Refund or Replacement. Replacement OBVIOUSLY!
Filled that out and they came back with, "This has been forwarded to our relevant department"
So waiting on them. Damn the store has fixed one thing, but have not fixed their customer service team

@WoomyNNYes

The customer support is appalling.

@DarkEXE Oof. That's quite an unhelpful response. I'm sorry to hear. God knows what My Nintendo Store UK is doing.

@DarkEXE put (img) picture link (/img) change the circle brackets for square ones

Forgot to update this, so didnt get my controllers, they "tried to deliver" a replacement, even though I didnt get any royal mail tracking. They got returned to the warehouse and because they "tried twice" they HAVE TO give a refund.
I dont even think they bothered with the replacements.

Also just ordered my Sephiroth Amiibo, well first of all there was a problem if i tried to used my Mastercard, but the Debit card worked, lets see what fun happens here......

Well my Sephiroth Amiibo has manifested, received by the carrier, was in transit twice, picked up by another carrier, received by a third carrier? Relabelled? and now in transit twice AGAIN?
What the....
At least it was received by the carrier unlike my N64 controllers.

oh dear:

Looks like its been sent from Leicester to (i'm guessing) Birmingham then sent back to Leicester.
They took Sephiroth for a little drive

Oh yey, it has been delivered.
.
.
.
To Leicester.
Oh my god!
How many times do i have to complain?
Why isn't there a company higher up to complain to.
I even used a £5 voucher they gave me for the inconvenience of them not sending me my N64 controllers.
I haven't even had an email from them saying we have received back your order, what the hell.
Sorry just venting now

So, I filled out a form asking about my order, where you fill out the order reference your message and your email address, and they have just emailed me asking:

REALLY?? I just input this on the contact form

Use GDPR to ask for all the records they have on you.

Well once again what a load of crap:

And there goes my Sephiroth Amiibo in the bin as they supposedly can't re-sell returns, just like my N64 controllers

I replied to the above one saying:

"Your will resend this order
The item is out of stock
That is my order
Why did it get sent back?"

They have replied with:

So had to reply to that as that is what I had with my N64 controllers and took them weeks to reply with:

I had calmed down a bit since the first above email

@Bunkerneath
They have a live chat service on their website, have you tried using that yet?
I've used in the past to try and get answers and to politely vent dissatisfaction with their services and handling of matters.

It's absurd that they seemingly cannot ship an order to a correct address as you have provided them.

Looks like they are using "your case is still being investigated" as a delaying tactic, hopefully I will go away. Just got a reply:

But the thing is, they still haven't even emailed me to say that my order has been returned to the warehouse, I have noticed it by looking at the tracking.
Why isn't there a way to contact Nintendo EU/UK to tell them how awful their Store is, which in turn is tarnishing the name of the company by pulling this stuff on their customers.
Hope they know I will be emailing them at least once a day

@Bunkerneath
You could hit them where it hurts with their Reevoo review scores.
When Nintendo UK Store changed hands last year from The Hut Group to their current provider, they didn't reset the thousands of reviews accrued to date, so it's a misleading score.

@RupeeClock Yeah right, last reevoo I put everything as bad, but because I said I would shop there again
(only because of exclusives), it put it as a positive.
I will do it again for this one

And so, they are forcing me to have a refund and they are not able to send a replacement (it must go in the bin or more than probable the warehouse staff put it on ebay)

They still have not told me why it went to Birmingham then got returned to the warehouse

@Bunkerneath request your data under GDPR. That should include everything that makes a reference to you, whether it's electronic or not.

At the very least it will be a headache for them.